Returns & Exchanges Policy
At KEF International, we stand behind the quality of our electronics and offer a 30-day return window for items in their original packaging. We aim to ensure your complete satisfaction with every purchase through a transparent and efficient claims process.
Initiate Your Request
Log into your account portal or contact our support team with your order number and the serial number of the electronic device.
Receive Authorization
Our technical team will review your request and issue a Return Merchandise Authorization (RMA) number along with a prepaid shipping label.
Pack and Ship
Securely pack the item in its original box with all accessories and cables included, ensuring the RMA number is clearly marked on the exterior.
Inspection and Refund
Once received, our technicians will inspect the device for functionality; approved returns will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing